Frequently Asked Questions

Q1

Why should you choose Aayush Labs over other pathology labs?

Aayush Labs stands out for its fast, reliable service, doorstep sample collection, accurate reporting, and exceptional customer support — all designed to give you a seamless diagnostic experience.

Q2

How does home collection within 24 hours work?

Once your booking is confirmed, our system assigns the nearest available phlebotomist to your location, ensuring your sample is collected within 24 hours for timely processing.

Q3

How are reports delivered?

Reports are shared securely through SMS, WhatsApp, and Email, allowing you to access your results quickly and privately from anywhere.

Q4

What are the modes of payment available for booking?

We support payments through UPI, Credit/Debit Cards, Net Banking, and Digital Wallets.

Q5

Can I cancel a test booking?

Yes, you can cancel your booking. However, if the cancellation is made after 10:00 PM on the day before your scheduled sample collection, a ₹200 fee will apply, as our phlebotomist may have already made the necessary arrangements.

Q6

Can I reschedule a booked test?

Yes, you can easily reschedule your test through the order confirmation page or by contacting our support team.

Q7

What is a NABL certificate?

NABL (National Accreditation Board for Testing and Calibration Laboratories) certificate is an accreditation that ensures a laboratory follows international standards for testing and calibration. It confirms the lab’s competence, accuracy, and reliability.

Q8

What is an ISO certificate?

ISO (International Organization for Standardization) certificate is a globally recognized certification that shows an organization meets specific quality, safety, and efficiency standards. It helps build trust and credibility with customers and partners.

Q9

Why are NABL/ISO certificates important?

NABL/ISO certificates are important because they guarantee that test results are accurate, reliable, and accepted nationally and internationally. They also demonstrate that the organization follows strict quality management practices.